1. Pre-sale Service
Several neutral samples can be provided for new customers to test performance. We may charge for the samples inclusive of postage.
2. Selling Service
As for the order of our new customer, the date of delivery is 7-10 workdays, and the delivery date of reorder is 5-8 workdays. If some of the products have problems attributed to us, our company will offer the same number of products.
3. After-sale Service
Siken forms special after-sale service teams to follow our customers' sales status. In addition, we may guide our new customers on how to market electronic cigarettes. Our cell is purchased from Desay or HGB who are leading companies in the industry. Different from batteries of other companies, our battery enjoys the warranty period of 6 months rather than 3 months, and supports replacement under warranty if there is any problem.
4. Other Service
Our company has strengths in ODM service, and has obtained more than 20 patents. We own 12 research and development professionals, among which key staff have worked in the research and development teams of Emerson, Haier or other well-known international enterprises for many years. They are able to design, research and develop corresponding products in line with your samples or ideas. OEM service is also available.